The Service is Included

The Robert Guy client experience

  • A dedicated AM: your point of contact for daily help, order queries, logistics advice, project management and operations.

    Think of them as an extension of your team, reflecting your brand from goods in to the point of delivery. They learn your stock, ways of working and take responsibility for ensuring work is done on time and on budget.

    Just read our google reviews to see what clients think of our Account Managers.

  • The online RG Client Portal is your digital tool managing live inventory, orders, delivery tracking, gifting, returns, quality control, analytics, reporting and billing. 

    Configure API integration across dozens of platforms and delivery systems. Trigger custom SMS messages on shipping, add packing instructions to specific SKU’s, automate inserts or specific packaging.

    Upload order batches, design process driven workflows, set stock notifications, create product bundles and implement aftercare to automate customer service responses.

    This tech is being improved regularly and is designed with an easy-to-use philosophy. We look forward to demonstrating in full what the system can do.

  • Careful consideration and advice is provided on the best choice of service at client and order level.

    • Delivery via road, air or sea, UK and worldwide

    • Multiple specialist overnight courier options

    • Same day, last-mile delivery made easy

    • Click-and-collect point in the heart of London

    • Fully insured, fragile & hazardous options

    Track delivery progress via status notifications and download POD imagery within the RG Portal.

  • We stock a huge range of packaging options and will advise on how to ensure your stock is well protected and make your parcels stand out from the crowd.

    Cardboard only or recyclable packaging is always preferred and we rework waste cardboard for use as voidfill.

    Order personalisation extends to branded cartons, gift-wrapping, hand-written notes, inserts etc.

    We can also hold stock of clients own branded cartons.

  • All prices are calculated using information provided and are subject to change accordingly

    All prices are exclusive of VAT which will be charged in addition at the prevailing rate (please note, some overseas deliveries do not attract VAT)

    International imports and exports are potentially subject to customs duty and taxation.  These charges are not included in this quotation